The international and multidisciplinary WORK conference brings together scholars interested in explorations of work in its multi-faceted dimensions and people’s working lives. With outstanding keynotes and thought-provoking presentations, WORK2025, the 7th edition of the conference – ”Work in the era of unruly AI” – addressed the timely developments in the area of technological change and its implications for workers.
In my presentation, drawing on data from interviews with hospitality workers, managers and a range of stakeholders, I focused on the nature of human connection in hospitality (work)spaces, how it’s increasingly mediated via technology and the ways in which it reshapes workplace interactions.
