News & Updates
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Research presentation for the Visitor Economy Research Group
It is always great to present my research to colleagues and PhD students at the Lincoln International Business School. Huge thank you for your enthusiasm about my research, collegiality and support over the years.
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Guest on the In the MEANtime Podcast
If you want to find out more about the key findings from the Reboot study (plus listen to some anecdotes from the fieldwork), do check out the ‘In the MEANtime’ podcast I was a guest on. I really enjoyed the podcasting experience. Huge thanks to Dr Lauren Siegel and Dr Rami Shamseen for hosting me…
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‘University Research Calls for “Workers-First” Approach to Technology in Hospitality’ – University of Lincoln press release
I’m very honoured that my research project is featured by the University of Lincoln in a press release: https://news.lincoln.ac.uk/2026/03/26/university-research-calls-for-workers-first-approach-to-technology-in-hospitality/
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Invited research seminar at the University of Greenwich
It was a pleasure to be invited to present on my British Academy study at the University of Greenwich. The first part of my presentation focused on my journey to getting the British Academy Mid-Career Fellowship and what this Fellowship is based around. In the second part, I discussed my research project and the key…
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Final project report released
After long months filled with interviews (65 in total), analysis and writing, I’m happy to share the final project report – ‘Towards Technological Change with Workers in Mind: Insights from a study into hospitality workplaces navigating digital transformation’ – from the first large-scale qualitative study to examine how UK hospitality workplaces navigate technological transformation, and…
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Contribution to a conference on ‘Generation Z and the Future of Work in the Hospitality and Tourism Industry’ at the Bournemouth University
It was a great pleasure to contribute to the BU Tourism & Hospitality Conference and Careers Fair 2026. This event is a great example of bringing together educators, industry representatives and students, and professionals to discuss the future of hospitality work. The acceleration of technological change in hospitality and how it is transforming the sector…
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Technological change with workers in mind: A toolkit for hospitality employers
The first of a series of outputs from the Reboot project is now out. It’s a pleasure to share a toolkit for hospitality employers on how to bring technological change mindfully and with workers at the centre. Based on 60+ interviews conducted with hospitality workers, employers and key stakeholders, this document is aimed at hospitality…
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Creating illustrations inspired by the eight audio-narratives
To visually accompany the audio-narratives, eight illustrations were created in collaboration with a very talented 3rd Year Illustration student Aleksander Maczynski. Over several months, through weekly meetings, we worked on conceptualising the illustrations and embedding the key themes from the study in a visual way to capture the physical landscapes and materialities of the changing…
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Bringing worker voices to life: Recording audio narratives
We spent a full day recording audio-narratives from the project to amplify hospitality workers’ voices and bring these to life for wider audiences. This was very much a collective effort of co-creation! It wouldn’t be possible without the generosity, enthusiasm, talent and skills of many people: • Charissa Martinkauppi for joining me on the journey…
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Translating research: Creating audio narratives foregrounding the voices of hospitality workers experiencing technological change
Over the past few months, I’ve been working with incredibly talented writer-director Charissa Martinkauppi on translating the data gathered during the Reboot project into creative and widely accessible outputs. Our vision was to create an intimate meeting experience between the audience and the material, and to connect audiences with the everyday experiences of hospitality workers…