Really important discussions took place at a Roundtable organised by the Institute of Hospitality – the leading professional membership body for hospitality professionals – on how AI and digital innovation are reshaping hospitality.
The Roundtable event brought together industry experts, hospitality managers, local stakeholders and academics. It was facilitated by Aymen Fetouak (Head of Professional Development, Institute of Hospitality) and hosted in Swansea at the University of Wales Trinity Saint David.
I shared some of the emergent findings from the Roboot project around what workers value most when working in hospitality and what makes the sector attractive for them; the skills for the future of hospitality work; the challenges hospitality workers and employers face when implementing technology; and the importance of choosing the right tools that are the right fit, support workers and make their work meaningful.
A white paper based on the discussion is forthcoming.
