Click on each tile to listen to the voices of hospitality workers.
Each audio-narrative tells a story of how technology is impacting everyday working realities, interactions, and shaping the future of hospitality work. These stories are an amalgamation of hospitality workers’ experiences collected through 65 interviews.
The audio-narratives picture the realities experienced by many people working in increasingly digitalised and automated bars, cafes, restaurants, pubs, fast food outlets and hotels.