Category: Project
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Roundtable ‘Hospitality 5.0: Future-Proofing Skills, Spaces and Service through AI Innovation’
Really important discussions took place at a Roundtable organised by the Institute of Hospitality – the leading professional membership body for hospitality professionals – on how AI and digital innovation are reshaping hospitality. The Roundtable event brought together industry experts, hospitality managers, local stakeholders and academics. It was facilitated by Aymen Fetouak (Head of Professional Development,…
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Technological change with workers in mind: A toolkit for hospitality employers
The first of a series of outputs from the Reboot project is now out. It’s a pleasure to share a toolkit for hospitality employers on how to bring technological change mindfully and with workers at the centre. Based on 60+ interviews conducted with hospitality workers, employers and key stakeholders, this document is aimed at hospitality…
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‘Evolving worker agency in the increasingly automated and digitalised hospitality workplace’ – Conference presentation at the WES2025 Conference in Manchester
The British Sociological Association’s Work, Employment and Society Conference (WES) is a key international conference focusing on furthering knowledge in the area of sociology of work. The 2025 conference theme revolved around ‘Continuities and Discontinuities in Work and Employment’. I had the pleasure of presenting in the ‘Technology & Work’ stream. My paper explored the…
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‘(Dis)connective labour: The reshaping of work in the digitalised and automated hospitality workplace’ – Conference presentation at the WORK2025 Conference in Turku, Finland
The international and multidisciplinary WORK conference brings together scholars interested in explorations of work in its multi-faceted dimensions and people’s working lives. With outstanding keynotes and thought-provoking presentations, WORK2025, the 7th edition of the conference – ”Work in the era of unruly AI” – addressed the timely developments in the area of technological change and…