Category: Project
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Technological change with workers in mind: A toolkit for hospitality employers
The first of a series of outputs from the Reboot project is now out. It’s a pleasure to share a toolkit for hospitality employers on how to bring technological change mindfully and with workers at the centre. Based on 60+ interviews conducted with hospitality workers, employers and key stakeholders, this document is aimed at hospitality…
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Bringing worker voices to life: Recording audio narratives
This was very much a collective effort of co-creation! It wouldn’t be possible without the generosity, enthusiasm, talent and skills of many people: • Huge thanks to the incredibly talented writer-director Charissa Martinkauppi for joining me on the journey of creating the outputs. Charissa brought the worker stories to life and creatively embedded the themes…
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Translating research: Creating audio narratives foregrounding the voices of hospitality workers experiencing technological change
Over the past few months, I’ve been working with incredibly talented writer-director Charissa Martinkauppi on translating the data gathered during the Reboot project into creative and widely accessible outputs. Our vision was to create an intimate meeting experience between the audience and the material, and to connect audiences with the everyday experiences of hospitality workers…
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Contribution to the ‘Future-proofing skills, spaces and service through AI innovation’ White Paper
This white paper, released by the Institute of Hospitality, is an outcome of a Roundtable held at the University of Wales Trinity Saint David in October 2025. The Roundtable was organised by the Institute of Hospitality, the leading professional membership body for hospitality professionals. It was facilitated by Aymen Fetouak (Head of Professional Development, Institute…
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The undoing of service work: (Dis)connective labour, digital transformation of the hospitality workplace, and the search for meaning – invited research seminar at Cardiff Business School
I’ve spent the past ten months working on my Reboot project funded by The British Academy. I’ve interviewed 60+ hospitality workers, employers and industry experts about their experiences of technological change, and the impacts it has on the nature of hospitality work and workplace interactions. I’ve been trying to make sense of the huge (and…
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Roundtable ‘Hospitality 5.0: Future-Proofing Skills, Spaces and Service through AI Innovation’
Really important discussions took place at a Roundtable organised by the Institute of Hospitality – the leading professional membership body for hospitality professionals – on how AI and digital innovation are reshaping hospitality. The Roundtable event brought together industry experts, hospitality managers, local stakeholders and academics. It was facilitated by Aymen Fetouak (Head of Professional Development, Institute of…
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‘Evolving worker agency in the increasingly automated and digitalised hospitality workplace’ – Conference presentation at the WES2025 Conference in Manchester
The British Sociological Association’s Work, Employment and Society Conference (WES) is a key international conference focusing on furthering knowledge in the area of sociology of work. The 2025 conference theme revolved around ‘Continuities and Discontinuities in Work and Employment’. I had the pleasure of presenting in the ‘Technology & Work’ stream. My paper explored the…
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‘(Dis)connective labour: The reshaping of work in the digitalised and automated hospitality workplace’ – Conference presentation at the WORK2025 Conference in Turku, Finland
The international and multidisciplinary WORK conference brings together scholars interested in explorations of work in its multi-faceted dimensions and people’s working lives. With outstanding keynotes and thought-provoking presentations, WORK2025, the 7th edition of the conference – ”Work in the era of unruly AI” – addressed the timely developments in the area of technological change and…