
Listen to housekeepers’ everyday working realities and how technologies affect their work.
— SCRIPT —
[A voice speaks in a foreign language. It greets someone. The same voice then transitions to English.]
Look.
I haven’t got time.
I am sorry.
I just…
This is not a good time — okay?
I am working.
Do you understand?
All these rooms that you see here —
who has to do them?
Me!
That’s my job.
And I just have 20 minutes for each one.
An exact set amount of minutes.
They just reduced them from 24 minutes yesterday,
so today is going to be a challenge.
And I don’t know what kind of mess is waiting for me
when I open those doors.
So I don’t have time to chat with you.
And she can see me.
I mean, that’s not a problem.
That’s the point.
See?
[Shows phone screen.]
This app on my phone?
Connects to her computer.
To all the housekeepers.
To the whole hotel!
Best thing to ever happen to us.
Keeps us safe.
Keeps us fast.
This flashing dot is me.
I am in the hallway.
Those — that’s the rest of the ladies, yeah?
We can see everyone, everywhere.
And how fast they are.
We can report everything on here.
No more paper.
No more walkie talkies.
No more trying to get hold of reception.
No more chatting, running around, wasting time
to find linen or maintenance or whatever.
Just this app.
It’s amazing.
Well… as long as my phone works
and I get things done in time.
And right now you are wasting my time.
For the past three weeks I have been the gold level housekeeper —
the fastest housekeeper — in this hotel.
And for the past three weeks I have been collecting the prize.
A voucher from Boots.
A box of chocolates.
A bottle of prosecco…
This week it is a big set —
shampoo, shower gel, conditioner.
The exact same brands they give to the guests.
The good stuff!
I’ve got a friend’s birthday this weekend
so I really need that prize.
I don’t have the time or money
to run around and buy gifts for people.
Gifts like that!
This way I always have something great to give people
without making a dent in my paycheck.
Cost of living, you know.
You know they are reducing our hours?
With all this going green and less housekeeping service
and robot hoovers — that don’t always work, I’ll tell you that!
I don’t know if they will give me enough hours next week.
Or the week after that.
But this is what I can do —
where else am I supposed to go?
We all have to live.
So I need to make sure that I am the gold level housekeeper today!
So please get out of my way, man!
Have a good day!
Bye bye!
[Moves away briskly.]
[END]
